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In March 2010 Resolve, along with The Bursars Forum, conducted a survey of the 1000+ members of The Bursars Forum asking them what were the biggest issues they face. A list of 50 possible issues were provided for them to select from.
Do you have anyone in your life who drives you nuts? Maybe it is a child, a spouse, a friend a co worker or a parent. Well, if you are like most people you do have one or more people like that in your life!
Picture that person’s face in your mind as we begin this series because I want you to think about how you apply principles of conflict resolution to your relationship. The principles we will look at have worked in dozens of countries around the world. So think about how you can put them to work and see broken relationships become whole.
This article will explore 12 steps to resolving conflict: . Read the rest of this entry »
Resolve provides focussed, customised training for staff and volunteers of Christian and General Not for Profits to help your organisation become an engaged community. Lynette Colthorpe specialises in the design and delivery of programs on Communication and Client Management Skills for organisations. She has worked as a consultant and facilitator for a number of years in both the corporate and education sectors. Lynette has over 20 years experience in teaching, holding a number of executive positions in that time. She has qualifications in education, adult education and training and is a member of The Australian Institute of Management.
Lynette Colthorpe’s customer service seminar at our 2010 staff conference was enormously beneficial in helping our staff focus on how to better understand and serve their customers and colleagues. As the CEO of a Christian organisation, I was greatly reassured to know that the subject would be approached from a biblical perspective, without the suggestions of how to manipulate customers that are sometimes present in secular management training. Lynette knows her subject exceedingly well. Her presentation was well thought out, thoughtful and informed by real world experience. I was impressed by her breadth of knowledge and her skills as a presenter, and have no hesitation in giving her my recommendation. Zac Veron, CEO Anglican Youthworks Sydney
For more information about how Resolve can assist you in developing an engaged community please contact us.
It is vital for any not for profit organisation (including Schools) to have good information available as to the thoughts and issues of its main stakeholders. Such information is vital for day to day operations as well as planning for the future.
Traditionally such data is gathered through focus groups or workshops, though often in our experience you tend to hear the same issues from the same people, rather than hearing from the whole community. This is where Sentiment Surveys come in.
Sentiment Surveys enable the Board and Management of an organisation to hear from all their stakeholders to see where they have been, how they are going and what all the stakeholders see for the future.
In designing a survey it is important to ensure that two types of data is gathered:
- Quantitative Data—provided by asking participants to provide scores. We like to use a scale of 1 to 4 rather than 1-5 so as to remove the temptation to just score a neutral rating.
- Qualitative Data—provided through open ended questions seeking comments, issues and peoples ideas and feelings.
The scope of who is surveyed can be tailored depending on the needs of an organisation. For example schools will normally survey all parents and all staff, but many have taken advantage of the opportunity to also hear from their most direct beneficiaries; the students.
In all of the 30+ surveys we have done so far the schools receive a lot of positive comments from students thanking them for the opportunity to express an opinion and give ideas.
Similarly, such a survey provides an opportunity to hear the positive impact that the school is making in the lives for students. This kind of feedback can be very encouraging for staff and the Board